Terms and conditions of sale

These general terms and conditions of sale govern the commercial relationship between SAS Hôtel Les Gens de Mer, registered in the La Rochelle Trade and Companies Register under number 937 924 579 and whose registered office is located at 5 Rue de Sèze, 33000 Bordeaux (hereinafter referred to as "the Hotel") and its customers.

Preamble

These General Terms and Conditions of Sale apply to individual bookings made by customers for their personal needs.
The booking request implies acceptance of these terms and conditions of sale and full and unreserved acceptance of their provisions.
The reservation request must be made in the name of one of the persons who will be staying at the Hotel (hereinafter referred to as the "Customer").
The customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale of the reserved tariff accessible on the website.
The customer declares that he/she has the capacity to enter into a contract, i.e. that he/she is of legal age and not under guardianship.
The customer's agreement to the general terms and conditions of sale and the terms and conditions of sale for the fare booked is obtained at the time of booking; no booking is possible without this agreement.
Payment made for a booking where the fare conditions do not allow the booking to be changed or cancelled will hereinafter be referred to as the prepayment.

Article 1: Booking

The reservation is deemed to have been made when the bank details are validated.
The Customer may book a limited number of rooms per reservation on the Web Site for his/her personal use and on a single Mobile Service. For reservations of 5(five) rooms or more, the Hotel reserves the right to apply special pricing conditions and cancellation policies to the corresponding contracts.
Prior to any booking, the customer undertakes to complete the information requested on the booking form.
The customer attests to the truthfulness and accuracy of the information provided.
The reservation procedure includes the following steps:
- step 1: choosing a room and a rate ;
- stage 2: selection, where applicable, of one or more additional services (valid only on the site) ;
- step 3: check the details of the reservation, its total price, the applicable sales conditions and make any necessary adjustments to the choice (room, rate, additional service);
- step 4: customer details ;
- step 5: entering the bank card in the event of a guarantee or prepayment request
- step 6: consultation and acceptance of the general terms and conditions of sale and the terms and conditions of sale for the fare booked before confirming the booking ;
- step 7: validation of the booking by the customer.

The Hotel acknowledges receipt of the Customer's reservation by sending an e-mail without delay to the Customer at the e-mail address previously provided, summarising the contract offer, the services reserved, the prices, the terms and conditions of sale relating to the rate selected and accepted by the Customer, and the date of the reservation.

Article 2: Cancellation conditions

In accordance with article L. 221-28 of the French Consumer Code, customers are reminded that they do not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code.
The conditions of sale for the fare booked specify the terms and conditions for cancelling and/or modifying the booking.
Bookings made in advance cannot be modified or cancelled. No refunds will be made for deposits paid in advance. In this case, this is mentioned in the conditions of sale of the tariff.
Where the conditions of sale of the fare booked allow, the booking may be cancelled directly on the Site or the Mobile Services via the "Consult or cancel your booking" section. "Consult or cancel your booking" or by sending an explicit and complete cancellation email to contact@hotel-larochelle-gdm.com .
If the stay is interrupted (unexpected departure), the customer must also pay for the night of the day of departure. In the case of pre-payment reservations, no refund will be made.
Unless otherwise expressly agreed, rooms are made available from 3pm on the day of arrival and the customer must leave the room before 12 noon on the day the reservation ends. Late check-out is possible on request, subject to room availability and an additional charge.

Article 3: Prices

Prices are quoted in euros. Prices include VAT applicable on the date of the order and any change in the VAT rate (10%) will automatically be reflected in the prices indicated on the date of invoicing.
The prices shown only include the services strictly mentioned in the reservation. Any additional services provided by the hotel during the stay and tourist tax will be added to the price mentioned in the reservation.
The prices applicable are those in force on the day of booking. Only the price indicated in the booking confirmation is binding.

Article 4: Payment terms

Payment for all services provided directly by the hotel must be made directly to the hotel (with the exception of pre-payment at the time of booking).
To guarantee the booking, except in the case of special conditions or rates, the customer must provide their bank details by credit or debit card (Visa, Mastercard, American Express) by entering the card number directly in the area provided (entry secured by SSL encryption), with no spaces between the digits, together with its date of validity and the visual cryptogram.
Payment is debited at the hotel during your stay, except in the case of special conditions or rates where payment is debited at the time of booking (online prepayment on certain rates). This prepayment is known as a deposit.
In the case of a tariff subject to online prepayment, the sum paid in advance, which is the deposit, is debited at the time of booking.
At the time of pre-payment, the amount debited at the time of booking includes: the price of accommodation, the price of meals if breakfast is chosen, taxes and any other additional services selected by the customer, with the exception of tourist tax.
In the event of a no-show (reservation not cancelled - customer not present) for a reservation guaranteed by credit card, the hotel will debit the customer, as a flat-rate indemnity, for the total amount on the credit card used to guarantee the reservation.
The credit card used for prepayment can be requested by reception on arrival at the hotel. It must be in the name of the reservation. If this is not the case, it will be necessary to contact the hotel in advance to complete an authorisation form and provide a copy of the credit card and the cardholder's ID for authorisation. Where appropriate, the hotel may ask the customer to pay the deposit on the spot using their own bank card, in exchange for which the hotel will refund the deposit initially paid on the card used to make the reservation.

Article 5: Relocation

In the event of force majeure, exceptional events or technical problems in the hotel making the client's stay impossible, the hotel will make every effort to find alternative accommodation, if possible in a hotel of the same or higher category. Any additional cost of the room and the outward journey between the two hotels will be borne by the hotel.

Article 6: Hotel stay

On arrival at the hotel, guests are asked to fill in an arrival form. In order to verify their identity, non-French customers will be asked to show proof of identity. The hotel reserves the right to cancel the reservation if the customer does not present an identity document. As a guarantee, a cash deposit may be requested or a pre-authorisation on the credit card used for payment at the time of booking or the one provided at check-in.
The customer accepts and undertakes to use the room reasonably and in accordance with its purpose. Any behaviour contrary to public morality and order will lead the hotelier to ask the customer to leave the establishment without any compensation or refund if payment has already been made. If no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.
The Client undertakes to ensure that the IT resources (WIFI access) made available by the hotel are not used in any way for illicit purposes. The Client is also required to comply with the security policy of the hotel's Internet service provider, including the rules for using the security measures implemented to prevent the unlawful use of IT resources, and to refrain from any action that undermines the effectiveness of these measures.
The customer will be held responsible for any damage, deterioration or act of vandalism that may occur as a result of occupying the premises and/or as a result of the participants and/or the staff for whom he/she is responsible, as well as for any damage resulting from the use of the Internet network such as loss of data, viruses, disruption of service.
Pets weighing up to 12 kg are accepted, at an additional cost, as long as they are kept on a lead or in a cage in the public areas of the hotel. The hotel may ask for an up-to-date health record and the use of a flea collar. In the event of deterioration or damage caused by the animal, the owner will be held directly liable. For reasons of hygiene, pets are not allowed in the dining rooms. The establishment will accept only one pet per room.
Smoking and vaping are not permitted inside the hotel. If you do, you will be liable to a penalty corresponding to the closure and complete cleaning of the room.

Article 7: Complaints

All complaints must be sent to the hotel or by registered post with return receipt, no later than 15 days after the departure date, failing which they will be considered invalid.

Article 8: Responsibilities

The photographs presented on the site are not contractually binding. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the hotels presented give as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations. The customer may not make any claims in this respect.
The hotel may not be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the act of a third party, unforeseeable and insurmountable, the act of the customer or the act of its partners, such as the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorised prepayment by the customer's bank.

Article 9: Respect for privacy and protection of personal data

The Hotel processes personal data for which it is responsible.
As part of this processing, the Hotel collects information concerning the Customer's identity, e-mail and/or postal address, telephone number, credit card details required to pay for the room and other information relating to the Customer's specific requirements.
The customer is informed, on each of the personal data collection forms, of the compulsory or optional nature of the answers by the presence of an asterisk.
All services will be recorded and made available to the customer on request at the following address: contact@hotel-larochelle-gdm.com
In accordance with the French Data Protection Act 78-17 of 6 January 1978, as amended, and the General Data Protection Regulation that came into force on 25 May 2018, customers have the right to access, rectify and object to any personal data processed concerning them.
The customer may also refuse processing, request that processing be restricted or request the deletion (within the limits of the statutory retention periods) of personal data.
This right can be exercised by sending a written request to the email address, which will respond to the requests made.
The purpose of processing the personal data collected corresponds to the obligations relating to the services provided (customer management, commercial prospecting, statistics).
Some personal data may be collected for services provided by the Hotel's service providers with a view to booking or executing the contract, hotel reservations, quality control management and complaints (TOPSYS, APALEO, etc.). These service providers have their own confidentiality policies. We accept no responsibility for their policies or the processing of personal data.

Article 10: Applicable law - language

These general terms and conditions of sale are governed by French law.

The authentic language is French. If the general terms and conditions of sale are translated into a foreign language, the French language shall prevail over any other translation in the event of any dispute, litigation, difficulty in interpreting or executing these terms and conditions and, more generally, concerning existing relations between the parties.

Article 11: Changes/modifications to the general terms and conditions of sale by Internet

These General Terms and Conditions of Sale may be amended and/or supplemented at any time. As soon as it is posted on the Internet, the new version of the General Terms and Conditions of Internet Sale will automatically apply to all customers.

Article 12: Consumer ombudsman

Consumers who have a dispute with a professional can refer the matter to AME Conso :

- or online www.mediationconso-ame.com by completing the form provided, together with the supporting documents.

- or by post: AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, with supporting documents.

After contacting Customer Services and if there is no satisfactory response within one month, the customer may refer the matter to the Paris Mediation and Arbitration Centre, whose contact details are given below:

AME

11 place Dauphine

75001 PARIS

www.mediateurseuropeens.org

Terms and Conditions of Sale

These General Terms and Conditions of Sale are intended to govern the commercial relationship between SAS Hôtel Les Gens de Mer, registered with the La Rochelle Trade and Companies Register under number 937 924 579, and whose registered office is located at 7 rue de Sèze, 33000 Bordeaux, France (hereinafter referred to as "the Hotel"), and its clients.

Preamble

These Terms and Conditions apply to individual bookings made by clients for personal purposes.
The booking request implies full and unreserved acceptance of these terms and conditions of sale.
The booking request must be made in the name of one of the guests staying at the Hotel (hereinafter referred to as the "Client").
The Customer acknowledges having read and accepted these General Terms and the specific conditions of sale applicable to the chosen rate, accessible on the website.
The Customer declares having the legal capacity to enter into a contract, meaning they are of legal age and not under guardianship or curatorship.
The Customer's acceptance of these General Terms and the rate-specific terms occurs at the time of booking; no booking is possible without such acceptance.
Payment made for bookings under non-refundable, non-changeable rate conditions shall be referred to as prepayment.

Article 1: Booking

The booking is considered confirmed once the banking details have been validated.
Clients may book on the website individually and for personal use, with a limited number of rooms per booking. For any booking of 5 (five) rooms or more, the Hotel reserves the right to apply special rates and cancellation policies.
Prior to any booking, the Client agrees to complete all requested information on the booking form.
The Client certifies the accuracy of all information provided.
The booking procedure includes the following steps:
- Step 1: Selecting a room and rate;
- Step 2: Optional selection of additional services (available only on the website);
- Step 3: Review of the booking details, total price, applicable terms, and possible adjustments (room, rate, extras);
- Step 4: Providing client contact details;
- Step 5: Inputting credit card details for guarantee or prepayment;
- Step 6: Reviewing and accepting the General Terms and the specific rate conditions;
- Step 7: Final validation of the booking by the Client.

The Hotel will acknowledge the booking by sending an email without delay to the email address provided by the Client, summarizing the contract, booked services, prices, and terms accepted by the Client, and the booking date.

Article 2: Cancellation Policy

In accordance with Article L. 221-28 of the French Consumer Code, the Customer is reminded that there is no right of withdrawal as provided by Article L. 221-18.
The terms of sale for the reserved rate specify the conditions for cancellation and/or modification.
Prepaid bookings cannot be modified or cancelled. Advance payments (deposits) will not be refunded.
When permitted by the rate conditions, cancellations may be made directly via the website or mobile services in the " View or cancel your reservation " section or by sending a complete cancellation email to contact@hotel-larochelle-gdm.com.
In case of an interrupted stay (early departure), the Client will be charged for the night of the departure day. For prepaid bookings, no refund will be issued.
Unless otherwise stated, rooms are available from 3:00 p.m. on the arrival day and must be vacated by 11:00 p.m. on the departure day. Late check-out may be requested, subject to availability and additional charges.

Article 3: Prices

Prices are listed in euros. They include VAT applicable on the booking date. Any change in VAT rate (currently 10%) will be reflected in the final price.
Prices include only the services explicitly mentioned in the booking. Additional services and city tax will be added upon billing.
Applicable prices are those in force on the booking date. Only the price mentioned in the confirmation is binding.

Article 4: Payment Terms

All services provided directly by the Hotel must be paid directly to the Hotel (except for prepaid bookings).
The Customer provides credit card details as a guarantee (except for special conditions/rates) via a secure SSL-encrypted form, including card number, expiry date, and security code.
Payment is charged at the Hotel during the stay, unless special conditions/rates require prepayment at the time of booking. This prepayment is considered a deposit.
For prepaid rates, the deposit is charged at the time of booking.
The charged amount includes: accommodation, breakfast (if selected), taxes, and any additional services selected, excluding city tax.
In case of no-show (non-cancellation - no arrival), the Hotel will charge the full booking amount to the credit card provided.
The credit card used for prepayment may be requested upon check-in. It must match the reservation name. If not, the Hotel must be contacted beforehand to complete an authorization form and provide a copy of the card and ID. Alternatively, the Client may be asked to pay the deposit on-site with their own card, and the initial payment will be refunded.

Article 5: Relocation

In case of force majeure, exceptional events, or technical issues preventing the Client's stay, the Hotel will do its best to find alternative accommodation in a hotel of the same or higher category. Any price difference and transportation will be covered by the Hotel.

Article 6: Stay at the Hotel

Upon arrival, Clients must complete a check-in form and present a valid ID (required for non-French guests). The Hotel reserves the right to cancel the booking if no ID is presented. A cash deposit or credit card pre-authorization may be required.
The Client agrees to use the room reasonably and appropriately. Any behavior contrary to public order or morals will result in the Client being asked to leave without refund or compensation. Any unpaid charges must still be settled.
Clients must not use the Hotel's internet resources (Wi-Fi) for illegal purposes and must adhere to the provider's security policies.
The Client is responsible for any damage or vandalism caused during the stay, including internet misuse resulting in data loss, viruses, or service interruption.
Pets up to 12 kg are accepted for an additional fee, provided they are leashed or caged in common areas. The Hotel may request up-to-date health records and a flea collar. Pets are not allowed in dining areas for hygiene reasons. Owners are liable for any damage caused by their pets. The hotel accepts only one pet per room.
Smoking or vaping is prohibited inside the Hotel. Violations will result in a penalty to cover cleaning and room closure costs.

Article 7: Complaints

All complaints must be sent to the Hotel, preferably by registered letter with acknowledgment of receipt, within 15 days of the departure date.

Article 8: Liability

Photographs on the website are not contractual. Despite efforts to reflect reality, changes in furniture or renovations may occur. No claims will be accepted on this basis.
The Hotel is not liable for booking failures due to force majeure, third-party actions, internet issues, or unauthorized prepayments.

Article 9: Privacy and Personal Data Protection

The Hotel is responsible for processing personal data.
Collected data includes identity, email/postal address, phone number, credit card information, and special requirements.
Each data collection form indicates mandatory fields with an asterisk.
Customers can request access to their booking records by contacting: contact@hotel-larochelle-gdm.com.
In accordance with French law 78-17 and the General Data Protection Regulation (GDPR), Clients have rights of access, rectification, and objection.
Clients may also request limitation or deletion of data, subject to legal retention periods.
These rights can be exercised via a written request to the provided email address.
Data is processed for booking management, customer relations, marketing, and statistics.
Some data may be shared with service providers for bookings and quality control. These providers have their own privacy policies. The Hotel disclaims liability for their data processing practices.

Article 10: Governing Law - Language

These Terms are governed by French law.

In the event of a translation, only the French version shall prevail in case of disputes or interpretation issues.

Article 11: Modification of Online Terms

These online Terms and Conditions may be amended at any time. The updated version applies automatically upon publication online.

Article 12: Consumer Mediation

In case of a dispute, consumers may contact AME Conso:

Online via www.mediationconso-ame.com by submitting the appropriate form and supporting documents.
By mail: AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, with supporting documents.

After contacting customer service, if no satisfactory response is received within a month, the Customer may refer the matter to:

AME
11 Place Dauphine
75001 PARIS
www.mediateurseuropeens.org